Privacy Policy

1. Introduction

At Island Side Computer Repair ("ISCR", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or request computer repair services.

2. Information We Collect

We only collect the minimum amount of personal information necessary to provide you with our services. When you fill out our online "Start a Repair Ticket" form, we collect the following:

• Contact Information: Your full name, email address, and phone number.
• Device Information: A brief description of the hardware or software issues you are experiencing.

3. How We Use Your Information

We use the information collected exclusively for the purpose of operating our repair business, which includes:

• Contacting you to schedule a repair or provide an estimate.
• Providing technical support and updates regarding the status of your device.
• Maintaining internal records of past services for warranty and customer support purposes.

We do not sell, rent, or lease your personal information to third parties.

4. Data Storage and Security

Your repair ticket requests are transmitted via a secure, encrypted connection (HTTPS) directly to our cloud database. We use Google Firebase as our backend database provider. Firebase employs strict, industry-standard security measures to protect data from unauthorized access. Only the authorized operators of Island Side Computer Repair have access to view and manage this database.

5. Analytics and Tracking Technologies

We use privacy-friendly analytics. To help us understand website traffic and improve website performance, we use Vercel Web Analytics and Vercel Speed Insights. These services only store anonymized data and do not use tracking cookies. They do not collect personally identifiable information (PII) or track your browsing sessions across other websites. We do not implement any third-party advertising trackers or profiling scripts.

6. Your Data Protection Rights

In compliance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information and service history from our active records.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact the Data Protection Officer (the business owner) at: